Pending Refund – No Response from Rentoza

I am extremely frustrated with the lack of service and communication from Rentoza regarding my refund.

I placed an order on 1 April, which was later cancelled by Rentoza on 8 April after they advised that I do not meet their minimum requirements. I was informed that my refund would be processed within 6–12 business days.

It has now been over a month since the cancellation, and I have still not received my refund.

What is even more concerning is the complete lack of communication. I have sent multiple emails and even reached out via WhatsApp, but I have received no response or update whatsoever.

This level of service is unacceptable. Customers should not have to chase their own money, especially after being given a clear refund timeline.

I request urgent assistance in resolving this matter and processing my refund without any further delay.