Payment Taken, No Service, No Communication – Extremely Poor Experience

I am extremely dissatisfied with the service I have received from Rentoza. I made payment and submitted all required verification documents within the requested timeframe. Despite complying fully, I have received no proper communication from the Verifications team regarding the status of my application. What is especially concerning is that I was instructed to resend sensitive financial documents via Instagram direct messages, which is highly unprofessional and raises serious data security concerns. At this point, my funds have already been deducted, yet I have not received any product, confirmed delivery date, or even a basic status update. I have followed up multiple times via official channels and have largely been met with silence. This lack of accountability and communication is unacceptable. I am now requesting an immediate refund, as I no longer have confidence in this service. If this matter is not resolved urgently, I will proceed with a formal bank dispute for services not received and escalate the issue through the appropriate consumer protection channels. I strongly advise others to proceed with caution based on my experience.