hjvr
henco jansen van rensburg
1 reviews | Active since Nov 2014
10 Jun 2022, 15:16
paying for stuff i dont have yet and have to wait a whole month
wish there was a no star because they suck I placed an order for a washing machine and was approved very fast 5 starts for the help on that, but now I got an email stating that I'm only getting it in July, and they answered very fast on emails but as soon as I wanted to cancel they don't reply.
Why do I pay for the June subscription but I don't have it in june, then I'm getting it in July then I have to pay again.
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Rentoza's replyOfficial
12 Jun 2022, 16:14Hi Henco, thank you for taking the time to post your review. Please be advised that our ETAs are calculated according to the demand vs. supply for that specific model you placed an order for. You may get your order sooner than the ETA or later and we will email you with an updated ETA when necessary, rest assured you will not be expected to pay for an undelivered item, similarly to online shopping, you pay upon checkout to secure your order and pay for your first month's subscription access in advance. If you are unable to hang in there while we work on fulfilling your order, we will accommodate you with a supreme alternative item or a cancellation and refund. We have received your cancellation request and is currently being looked into. Our refunds take 3 - 12 working days to clear in your account after it has been processed and should you not receive it within that time frame, please do not hesitate to contact us for further assistance.
Rentoza's reply12 Jun 2022, 16:14
Official
Hi Henco, thank you for taking the time to post your review. Please be advised that our ETAs are calculated according to the demand vs. supply for that specific model you placed an order for. You may get your order sooner than the ETA or later and we will email you with an updated ETA when necessary, rest assured you will not be expected to pay for an undelivered item, similarly to online shopping, you pay upon checkout to secure your order and pay for your first month's subscription access in advance. If you are unable to hang in there while we work on fulfilling your order, we will accommodate you with a supreme alternative item or a cancellation and refund. We have received your cancellation request and is currently being looked into. Our refunds take 3 - 12 working days to clear in your account after it has been processed and should you not receive it within that time frame, please do not hesitate to contact us for further assistance.