PK
Petros K

1 reviews | Active since Aug 2020

29 Feb 2024, 12:18

Pathetic Customer Service

I'm sick and tired of such pathetic Service. I have a couple of Devices from them, they did not send me a Payment link on time but the are so so quick to block the devices. I have been unable to use my phone all morning, I have sent them a couple of emails and Not even 1 response to my issue. They send payment links to make online payments and Banks use MFA meaning you need to authorize on the Bank App which I could not use as the phone was blocked... The phone numbers they have are Voice Automated and when I asked to speak to a Manager, they just say send email... I really hope others have had a better experience... it has taken a lot for me to come to Hello Peter again! So if they do read this I will say what I always tell you in my emails, Guys your service is Pathetic, blocking phones means we losing Business Time to make money to pay you, it affects Access to our Apps, Access for the Gate, etc... I will come here every month to sing this song... Its 2024 now, pull up your socks....

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Replies (1)
PK
Petros K's update29 Feb 2024, 14:04
Reviewer Update
| Ampfarisaho Maphaha (Rentoza)29 Feb 2024, 13:29 SASTThank you for honoring your payment Petros!

We appreciate you as our loyal customer =)

To learn more about how Rentoza subscriptions work, and for the chance to get exclusive discounts, follow our WhatsApp channel: https://bit.ly/3UtB32P

Kindly be advised that we have also updated accountability about your payment if you have received the letter from them.

Please fami****ize yourself with our late or non-payment policy: Late/Missed Payments

Best Regards,
Team Rentoza

AND AT THE SAME TIME THEY LOCK MY PHONES AGAIN AND THIS IS AFTER 1PM...


Petros Kaira
29 Feb 2024, 12:57 SASTGood day,

This is a friendly reminder that your subscription payment is due.

Kindly click on this link to make the payment.Please remember for future reference that we debit your card, not your account. Please ensure that there are funds available on your card on your Subscription date.

This is an automatically generated reminder please do not reply to this message"

If any of your banking/personal details have changed please let us know so that we may update them for you.


Best Regards, Team Rentoza


WHAT OF SYSTEMS OR PEOPLE ARE WORKING THERE???