PATHETIC CUSTOMER SERVICE

BEYOND PATHETIC,THIS COMPANY SHOULD REALLY CONSIDER CLOSING OR DOING SOMETHING ABOUT THE LACK OF COMMUNICATION, I HAVE BEEN WAITING SINCE 10TH FEBRUARY FOR A REFUND YET COMES THE DATE THAT PAYMENT HAS TO COME OUT I HAVE 5 DIFFERENT EMPLOYEES CONTACTING ME ABOUT A SERVICE WHICH THEY HAVE FAILED TO PROVIDE. I AM BEYOND FURIOUS WITH THIS PEOPLE,I HAVE PROOF I HAVE ASKED FOR MY DEBIT DATE TO BE CHANGED HOWEVER I STILL HAVE PEOPLE CALLING ME THEN TO TOP IT OFF THEY "ATTEMPT TO TAKE FUNDS FROM YOUR ACCOUNT, WE IN THIS SMART WORLD KNOWS WHEN SOMEBODY ATTEMPTS A DEBIT YOU WOULD GET A NOTIFICATION IF SOMETHING FAILS,HOWEVER SMART RENTOZA DECIDES ONCE AGAIN FAILS TO PROVIDE CORRECT INFORMATION AND GOES AHEAD TO FOOL ME AS A CUSTOMER, I HAVE BEEN HAVING AN EXTREME TOUGH TIME WITH THESE PEOPLE, THEN NOW PAYMENT IS MADE AND MY DEVICE IS LOCKED HOWEVER I GET THREATENING EMAILS SAYING WE COLLECT THE DEVICE WHEN AS PER THERE TERMS WITHIN DAY 3 YOU ARE LIABLE TO PAY R300 FOR A LATE PAYMENT FEE HOWEVER I AM NOT LATE IF YOU PAID MY REFUND IN TIME THEN I WOULD UNDERSTAND BUT YET ONCE AGAIN I AM OUT HERE WAITING FOR A REFUND WHICH HAS NOT BEEN PROVIDED AND THREATNING EMAILS FROM RENTOZA SAYING THEY WILL COLLECT THERE DEVICE HOWEVER PAYMENT HAS BEEN MADE AND YET THE PHONE IS STILL BLOCKED AND NOBODY HAS BOTHERED TO REACH OUT TO ME AS A CUSTOMER STILL HAVING FAITH. SINCE SIGININ UP FOR THIS DEVICE I HAVE BEEN HAVING ISSUES FROM DAY1. IF I DID NOT NEED THE PHONE I WOULDVE RETURNED THIS. BUT YES I FEEL LIKE EVERYBODY IS SAYING THE SAME THING. ANNOYED AND FRUSTRATED. AT THIS POINT I JUST WANT MY PHONE UNLOCKED.