Pathetic Communication Response Time and ********** activities

No response to my endless emails. I ordered a washing machine on 11 January 2023, while processing everything they debited my account. On 2 February 2023 I get a call from one of there guys staying my product has been delayed however, they can give me another washing machine, the price is more, however, they are willing to give me this product at the price of my initial product. By 6 February it was delivered. What I don't understand and upsets me is that 8 days later I get debited an amount that was not agreed upon and further more I only had the item for 8 days and they couldn't wait to take money. I have sent endless emails and no has responded, but when it was time to get the item they were very quick to reply. I want someone to contact me and get me my money back, and should only debit the amount agreed on or I would like to cancel this subscription. I will not recommend anyone to this company if this is the customer service received.