1 reviews | Active since Jul 2012
Paid up Subscription debited constantly from my account
It is with regret that I have to write this negative review as I have had 3 subscriptions with Rentoza since 2020 and I have always been very happy with your service until now. On the 30th June 2022 I did a buy out on my last subscription, paid the two months still owing and R 50.00 for my Ownership certificate. My subscription was due on the 05th June 2022 and you sent me a link for an unpaid subscription. This has NOT stopped. I have emailed (Many times) your support as well as your info desk, I have sent numerous whatsapps *** and ***) I have sent messages on your Facebook page. I have received notification via email that you will be collecting your goods and should I not return them you I will be charged for theft. Two days ago I spoke to your consultant (cannot remember her name) who sent me a whatsapp I responded with proof of payment and my certificate of ownership and was told "Thank you for your payment" and a note will be put on the system. This morning 09/06/2022 I get another link to pay an unpaid subscription. In total you have debited my account (No funds) probably 18 times and being charged R 8.50 everytime. I do not know if your staff are *********** or your systems are glitched but PLEASE this has to stop.
We can confirm that the charge ran once and not 18 times. This was a result of the double payment you made which the system did not update in time to stop the normal recurring charge. This payment was unsuccessful.
Do rest assured that no query goes unanswered. We have since rep**** to you. A head's up, as stated on our website FAQs, WhatsApp does have response restrictions, please click here to see more: https://rentozasupport.zendesk.com/hc/en-us/articles/***-I-m-struggling-to-reach-Rentoza
If there is anything else we can assist with please feel welcome to reach out.
Best Regards,
Team Rentoza
We can confirm that the charge ran once and not 18 times. This was a result of the double payment you made which the system did not update in time to stop the normal recurring charge. This payment was unsuccessful.
Do rest assured that no query goes unanswered. We have since rep**** to you. A head's up, as stated on our website FAQs, WhatsApp does have response restrictions, please click here to see more: https://rentozasupport.zendesk.com/hc/en-us/articles/***-I-m-struggling-to-reach-Rentoza
If there is anything else we can assist with please feel welcome to reach out.
Best Regards,
Team Rentoza
I do publicly apologize, as this was the information I received from my banking institute and I double checked my emails and Rentoza did try and take off this amount more that once because I received 3 emails with a link to do payment. I have asked my bank to forward me a printout and will email to you once received. All said and done the issue was resolved and I acknowledge that the amount tried to be deducted was incorrect.
Many Thanks
Molly
I do publicly apologize, as this was the information I received from my banking institute and I double checked my emails and Rentoza did try and take off this amount more that once because I received 3 emails with a link to do payment. I have asked my bank to forward me a printout and will email to you once received. All said and done the issue was resolved and I acknowledge that the amount tried to be deducted was incorrect.
Many Thanks
Molly