Paid five days ago and still nothing no feedback nothing on the order or subscription agreement your site is ****ed

I paid for a Nex playground and I'm stillw aitong for the error to be resolved I paid for this Monday today is Friday I paid and didn't hear anything the thing says my name changed it never changed I'm still Monique Birkenstock when I click next it gives the same error

I'm infuriated by this please help Or return the funds then but this is not fair I always struggle with you I did with a fridge and now again