Order not delivered

Good day

My order was placed, paid and confirmed on the 10 of February, it was supposed to be delivered 14 days after. It is now the 10th of April and I still have not received it. This has been an extremely frustrating experience.

I have been in contact with Rentoza on a daily basis regarding delivery out of my own accord and no one from your team has bothered to contact me, no one is assisting me.

I’m not sure what to do at this point because my subscription was paid, instead I get emails to make another payment for something that was never delivered to me.

I contacted your courier company on the 25th of March and was advised that my order had been sent back to the sender as they were unable to contact me, the number that was given to the courier company was an incorrect number, I gave them the correct number but it was already to late. All my details were updated on my initial application and no one from Rentoza contacted me advising the couriers are unable to reach me.

I have been advised that your dispatch department will contact me but I have not been contacted.

I send emails to you almost on a daily basis and still not one call from Rentoza or your courier company.

I need to know who can I escalate the matter to, if I will ever receive my order if not please may you make arrangements to receive a refund.

Regards Nicole