Order no received

Very very poor customer service I have been waiting for 2 weeks after payment and not sign of my order. The agent helped me so much but just to get the commission after I had been verified he doesn't want to help and keeps saying it's the courier company's job to contact he doesn't work for them. Till date no communication from rentoza they just say to check my shipping tab which give no information. I am so frustrated about this and the money has been already paid. Look like by the time I get my order I will be up for the next debit seriously pathetic customer service.