Ongoing delays and poor communication

I subscribed to a smar****ch on 1 June 2025, and despite Rentoza’s 7-day delivery promise post-verification, I still haven’t received my item by mid-July. While I appreciate the polite responses from their support team, the replies feel scripted and repetitive, with no real progress or confirmed dispatch dates.

I have had to follow up initially, only to get vague answers, despite the delay clearly exceeding their advertised timeline. If the product wasn’t in stock, it should not have been listed with the 7 day timeframe (I now see it has since changed on their site to 45 days). This undermines trust and creates a very frustrating customer experience.

This is not my first delayed order either, which makes it even more concerning. I hope Rentoza can start prioritising transparency and reliability in their subscription service model. Until then, I cannot recommend them with confidence.