non existent customer service

Good Day,

where does one start, for one if a customer has a query support agents take long to respond, secondly some of them are rude and obnoxious. requesting to be assisted by a manager never happens because the support agents see themselves as managers. this company must remember that Consumers have rights too and they need to empathize with their clientele instead of threatening them, sometimes unforeseen circumstances do arise that can not be controlled by them or the consumer, if as a consumer you are not aware of your rights i have listed a few below:

The Consumer Protection Act outlines these key consumer rights . These include the following:

Right to Equality in the Consumer Market and Protection Against Discriminatory Marketing Practices; Right to Privacy; Right to Choose; Right to Disclosure of Information; Right to Fair and Responsible Marketing; Right to Fair and Honest Dealing; Right to Fair, Just and Reasonable Terms and Conditions; Right to Fair Value, Good Quality and Safety; and Right to Accountability by Suppliers.

Suppliers are not permitted to limit access to goods and services. Your right to protection against unconscionable conduct

Suppliers are not permitted to use physical force against consumers, coercion, undue influence, pressure, duress, harassment, unfair tactics or any other similar conduct when doing the following: Marketing goods or services; Supplying goods or services; Negotiating, concluding, executing or enforcing agreements to supply goods and services; Demanding or collecting payments for goods or services; and Recovering goods or services from consumers. Suppliers are not permitted to take advantage of consumers who are unable to protect their interests due to mental or physical disability, poor literacy, ignorance or inability to understand the language of an agreement or any similar factors.