No follow ups. Poor customer service.

This is a great concept for people who don't like debt but my goodness, the customer service is abysmal. I reached the end of my subscription term, with alot of effort due to having to follow links online which are not very user friendly or streamlined, I requested a buy out agreement which I received and signed resulting in a new payment amount over 3 months. First date for payment came and they once again deducted my old subscription amount. Then you cant just pick up a phone and rectify, (if you can, somebody please help me on the right path here) you have to sweat it out online till you receive delayed e-mail responses. And no one tells you what the resolution is, then your ticket lapses and you have to start the whole tideous process over again. Credit is not cool but it is much less exhausting than dealing with Rentoza. The whole attitude is just like giving we don't need your money vibes.