JJ
Jaco J
1 reviews | Active since Jun 2022
05 Jun 2022, 15:44
No communication on Apple Watch insurance
I have had a subscription for my apple watch from August 2021 and 2 months ago my Apple Watch broke, and it was sent back with the insurance. I already paid my excess and a new Apple watch was promised to be sent in 2 weeks, and that 2 weeks was 2 weeks ago. Since then they don’t answer their Whatsapp line, they don’t answer their emails, and when they do answer they only say they will escalate it to the correct departement but nothing further happens. It’s unacceptable that my subscription money is taken but I’m sitting without a device.
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Rentoza's replyOfficial
14 Jun 2022, 17:22Hi Jaco, thank you for taking the time to post a review. We appreciate you as one of our long-standing customers and can confirm that your order has since been dispatched from our premises and is currently on its way to you! A kind reminder that the ETAs we provide are subject to change depending on the demand or supply of the model that is ordered. The high demand for Apple Watches in South Africa resulted in the delay of your order and we apologize for the inconvenience this has caused.
Rentoza's reply14 Jun 2022, 17:22
Official
Hi Jaco, thank you for taking the time to post a review. We appreciate you as one of our long-standing customers and can confirm that your order has since been dispatched from our premises and is currently on its way to you! A kind reminder that the ETAs we provide are subject to change depending on the demand or supply of the model that is ordered. The high demand for Apple Watches in South Africa resulted in the delay of your order and we apologize for the inconvenience this has caused.