no communication at all - i should not be charged for this month !!

To whom it may concern

I ordered this washing machine (my order) on 18 December 2021 , I am aware of the fact that there are procedures that need to be followed but it took so long 3 weeks to be exact that I ended up cancelling the order.

Once sending the instruction to cancel, I waited two weeks for my order to be cancelled and a response that I eventually decided that it was taking to long so I instructed that (Rentoza) reinstate the order after a week of waiting - someone got back to me to say my order has been processed and will be delivered on the 21st of January – so I wait and on the 21st January, nothing.

Then I get told that “my account is verified and i’ll receive an sms on when my item will be delivered” I haven’t received such sms

I’ve sent countless emails back and forth and I’ve heard absolutely nothing and I am not under any circumstance paying this January subscription because I haven’t even received my item. I will not pay for something that I have not even used take the money from December and use that instalment for this month.

Please also escalate this email to a manager

Kind regards