Nightmare Experience

I app**** for a phone contract during black Friday special in November 2024, my application was approved and i paid R60 as was requested for the phone. Phone was never delivered and i kept getting stories from Rentoza that, that phone is out of stock. Around March they suggested to send me a 2nd hand phone, the phone arrived, and it was not in a good condition, it was locked i could not even open it to use it, i wrote them an email immediately to come and take it back because i don't want it. A collection of that phone took another month or so, after a few emails and what's app messages, reminding them to come and take their 2nd phone back, because i could not even use it, because it was locked. They then debited my account with another R244 for that phone, I have been asking them to refund my R60 and R244 for months now. Every time i sent an email or what's app message i get the same responds the relevant department will come back to you. They will send a message to send a proof of payment, i have sent that so many times, after that they disappear, no one will come back to you. Eventually they sent someone to come collect the phone, i told her about my experience with Rentoza, and she told me that employees are not staying there, they change now and again because of how Rentoza is conducting their business, and how a lot of customers are complaining and Rentoza don't care when they report back to the company. The service there has gone from bad to worse. It is such a pain to deal with them. I can't wait to part ways with them because it's been the worst and a nightmare dealing with them