Need help reporting Rentoza. Unsure if this is a legal matter, or a matter for the police.

This was my last email to them. No response at all.

My name is Quinton E. I’ve included Rentoza, the NPA, and the cybersecurity HUB of the SAPS in my message as they may be able to provide me with advice on how to deal with this ****mer company. I’m also reporting to CIPC so I can get more info on how to make a formal complaint as the company has no actual contact number but is allowed to take money from South Africans.

I would like to report the experience I have received from Rentoza. I am beyond horrified and need to make everyone I can aware of this **** company. Had I searched the internet beforehand, I would have discovered all the people ****med by this company. I’m sending this message to every Rentoza email and will continue sharing it EVERYWHERE I can until my issue is resolved.

I app**** for a laptop on 29 Jan. I was approved and told that I would get it in seven days. After that, I reached out for a deadline. I was told (after waiting days for a response) that it would be dispatched on the 10th of February.

I spoke to multiple people who completely disregarded my questions and each send THE EXACT SAME canned response. When I complained about the canned response, I was told that it’s not a canned response, from the exact same person who sent me a duplicate of another persons message.

The support agent Percyval Mamakoko has numerous complains on Hello Peter. This agent completely ignored my message, did not read it or respond to my questions, and sent the exact same canned response as Azile Kgatla. When I asked Percyval why he did not answer my question and why he responded with a canned response, he said he did not. I have got screenshots of the exact same canned response, received two days later. They may be AI bots and not actual humans. Another sign of a **** company.

This was my message that I sent three times, over five days with the same canned responses:

Please tell me exactly what the delay reason is. Is it stock? What exactly are you doing to resolve the matter? This is simply a canned response. I would like a personal response explaining to me exactly what is going in, what is the delay, and when will it be dispatched. If you are not willing to give me a proper response, cancel the order and refund me in full. I’ve lost all faith in working with a company such as Rentoza.

This was 11 days ago and still no response or refund. I believe that I have been ****med and may have lost my money. I’m going to attempt reporting this **** to the police station and if that doesn’t help, the National Consumer Commision.

This has been the absolute worst experience I’ve had with any company in South Africa. Not one person has answered my question or offered a refund or the laptop. Just the same copy and paste messages.

I doubt I will get my money back or the laptop but I need to figure out how to either lay a charge against these people, or take legal action. I refuse to be ****med like all the other South Africans on Hello Peter and Facebook.