Most un-professional ever

Good day, is there any update on me acquiring my SAMSUNG A13 upgrade?

I don’t have the extra money to pay for the upgrade, this was not the initial agreement, I was not notified about all this when you guys promised me the A13, I had to take a loan phone from you which I am currently using of which I didn’t want in the first place and now I am still paying R370 for this phone of which I was supposed to be paying R360 for the A13, I have all my emails as proof that this was not the agreement while you guys were asking me to hold until you got stock of the A13 and would then send me the A13 and take back the Xiaomi.

This is unacceptable and pathetic, can this be looked at and sorted out immediately please and don’t come back to me and tell me I have to pay R360 to activate the upgrade because I am not going to and I don’t have an extra R360 to pay it, there has to be another way for me to get my phone of which is actually the phone I app**** for, you guys are calling it an upgrade, this is not an upgrade because I actually app**** for that A13 now I am stuck with a XIAOMI REDMI 9C of which was only supposed to be a loan phone until you received stock on the A13, and you have already received that stock so what the heck is the problem?

I am now making it your problem to sort out, as this is not my problem, I never app**** for a XIAOMI, I app**** for a SAMSUNG A13, this has gone on for too long now and I have kept quiet about it, I am now fed up with your horrible service.

I have already paid for both my subscriptions for this month, and I now demand some customer service, your service is horrible and if I don’t get this sorted out immediately, I am going to expose you on HELLO PETER and on all social media platforms.