Most pathetic admin and service ever

I completed my 18 month rental term, then got offered an option to pay my buyout over 3 months, which I accepted. After the final payment, I requested my Certificate of Ownership and the removal of Mobicontrol software which gives Rentoza remote access to disable my device. Suddenly they “couldn’t locate” my first two buyout payments, even after I sent them proof of payment directly from the bank. I contacted a member of their top management, who then offered me 20% discount on my next purchase and a “promise to look into the matter,” which amounted to nothing. I will NOT support this company ever again, and I won’t recommend them to anyone. I have never seen such pathetic admin and service in my life.