MISLEADING and Not Informing the Client of change in policy

HORRIBLE HORRIBLE

IN 2020 I bought 3 x Phones and I finished paying my Subscription Nov 2021. Then in December 2021 I bought a new phone which I ended now 26 October 2022. Today 29 October 2022 I get an email to say I must pay a Once Off Fee of R2750 WHICH I DID NOT KNOW OFF and when I queried it I was told by Pamela Shabalala Our policies and procedures changed last year November.

When I asked why wasn't I informed of this when they knew and could see on my profile that I'm an "old client" I wasn't even answered!!!!! If I was told of this "Balloon" Payment I would NEVER have taken the Phone. I even asked can't they take the R2750 in Imstalmente to atleast help me I was told NO its a ONCE OFF Fee.

I'm really totally DISGUSTED with them