SG
Sue-Dachney Govender
1 reviews | Active since Sept 2022
22 Feb 2023, 15:59
Misleading and not honest
After getting ETA for the 24th for weeks and the final week of February the supplier suddenly don't have stock or didn't deliver. Their adds are misleading and they lie. Do not order from them you will wait for more than a month and you need to continually go back and forth on emails and queries because they don't know what to do.. And they only how to say "SORRY FOR INCONVINIENCED COURSED" that's about the only thing they deliver on time is apologizing. So don't waste your time and money with this company.
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Rentoza's replyOfficial
24 Feb 2023, 20:36Hello Sue-Dachney Govender,
Thank you for reaching out to Rentoza. We are constantly striving to give all our valued customers a high-quality experience. We are sad to see this was not true for you.
A kind reminder that ETA's are estimated times of arrival and are subject to change due to logistical turnarounds. What is the Delivery Process? – Rentoza (zendesk.com) . We apologize for the delay as we did not receive our shipment from our supplier in the expected timeframe. We can confirm however that our agents have been working tirelessly to try and get your order to you as soon as possible.
One of our agents has corresponded with you with an offer of an alternative device to ease the distress of the ETA. Your device is in transit and should be delivered to you soon.
Yours,
Team Rentoza
Thank you for reaching out to Rentoza. We are constantly striving to give all our valued customers a high-quality experience. We are sad to see this was not true for you.
A kind reminder that ETA's are estimated times of arrival and are subject to change due to logistical turnarounds. What is the Delivery Process? – Rentoza (zendesk.com) . We apologize for the delay as we did not receive our shipment from our supplier in the expected timeframe. We can confirm however that our agents have been working tirelessly to try and get your order to you as soon as possible.
One of our agents has corresponded with you with an offer of an alternative device to ease the distress of the ETA. Your device is in transit and should be delivered to you soon.
Yours,
Team Rentoza
Rentoza's reply24 Feb 2023, 20:36
Official
Hello Sue-Dachney Govender,
Thank you for reaching out to Rentoza. We are constantly striving to give all our valued customers a high-quality experience. We are sad to see this was not true for you.
A kind reminder that ETA's are estimated times of arrival and are subject to change due to logistical turnarounds. What is the Delivery Process? – Rentoza (zendesk.com) . We apologize for the delay as we did not receive our shipment from our supplier in the expected timeframe. We can confirm however that our agents have been working tirelessly to try and get your order to you as soon as possible.
One of our agents has corresponded with you with an offer of an alternative device to ease the distress of the ETA. Your device is in transit and should be delivered to you soon.
Yours,
Team Rentoza
Thank you for reaching out to Rentoza. We are constantly striving to give all our valued customers a high-quality experience. We are sad to see this was not true for you.
A kind reminder that ETA's are estimated times of arrival and are subject to change due to logistical turnarounds. What is the Delivery Process? – Rentoza (zendesk.com) . We apologize for the delay as we did not receive our shipment from our supplier in the expected timeframe. We can confirm however that our agents have been working tirelessly to try and get your order to you as soon as possible.
One of our agents has corresponded with you with an offer of an alternative device to ease the distress of the ETA. Your device is in transit and should be delivered to you soon.
Yours,
Team Rentoza