Minus 10 rating

I ordered a smart tv from rentoza paid R820 then went through the verification process I had issues with verifying contacted rentoza we email back and forth rentoza helping me to complete the process on the last step where I only had to now send my tv license I got a email notifying me my order canceled and would receive my refund in 3 to 5 working days that's fine I wait till the five days are over but still have no refund I then contact rentoza mind you and they inform me the have an issue with their refund process it is now the 7th day and still no refund I have never seen a company that is so ********* and unprofessional in mylife. The worst is every time i email rentoza they keep sending me these automated emails with no explanation as a company rentoza has a patten of being ******