****mers

Where do I begin? Well the relationship started off well with Rentoza.

Fast forward 25 March I get a payment reminder my subscription is due 28 March. This can’t be right because my debit order date has from the beginning been the last day of the month, therefore 31 March. I have to subscriptions with these lovely people. I enquire why my debit order date has been incorrectly recorded, they acknowledge the fault on their end. But do not update it. I proceed to pay my one subscription on 27 March. 29 March I pay my second subscription. Bear in mind my debit order date is the last day of the month, right?

Cool they never update my debit order date and proceed to restrict my device that I settled on 29 March. Anyway they unblock my device and only thereafter correct my debit order date back to 31 March. Now mind you this is set as the due date meaning that according to their records I did not just make an early payment for both devices due to their clerical error. I get reminders, final notices stating my devices will be collected all this after over 100 emails and messages on every platform you can imagine. 3 of their consultants confirming payment has been received because of course what do you mean? I paid early!

To my shock and amazement (well not really) they proceed to block both my devices after their consultants confirming payment received and their app glitching causing them not to be able to update my profile, escalating it all the way to Jesus Christ our saviour - my devices are still blocked.

So I decide let me test just how this system is glitching - I proceed to make a second payment for the month of March on one of my devices and what do you know the profile for that device is almost immediately sorted. So someone please explain to me, because even after providing my payment references over 20 times can my payment for the other device not be allocated and my profile updated?

Do the people at Rentoza think I will be making a second payment for one device twice for the same month for my other subscription because it’s giving ****mers!

I’m ready for them to collect the devices but not until I receive the 2 payments made on one device for March and the one payment made for the month of March for the other device is refunded, because interrupted use of my devices is not what I signed up for.