Licence to disappoint

I app**** to rent a TV, provided all the documents did the verification, signed the subscription contact agreement. They ask ask me to provide TV licence naturally, I sent them copy of moms ID they said it must be in my name I told them nope that's not true since you only need one valid TV licence per household and since I'm staying with my mom I don't need a TV licence myself. They requested a whole lot of documents from my mom including her taking a selfie with her ID in hand. I sent everything they requested, I received a email saying everything has been verified and I can expect delivery in X amount of time. A week later they contact me asking for TV licence again, I said I'm not going through this again please cancel and refund me. I then received a email saying everything is fine and my TV is on list to be delivered this week. Not long someone contact me again requesting TV licence, I again said please just cancel and refund . Now today they email me again asking to resend my documents , I said no please refund. I finally got confirmation that a refund was processed. I really hope so because doesn't seem like they have a clue and I receive contradictory emails. What a roller coaster , this is 2 weeks after paying 1st month subscription and signing contract, absolute madness. I literally bought a TV in the shop with mom ID copy and that's all that was needed so I'm not sure for who they require all these documents by now I'm totally put off from their service and will warn people against it. When you ask people to pay up front your service needs to be flawless.