It's them again...

Before I was unhappy with their process for an additional subscription. This time they've gone too far and have not refunded my subscription fee after canceling the initial application. It's now been 2 months. I canceled because they wanted me to wait 3 months before issuing me the item saying something about it being their standard waiting period. Poor communication and ***** processes are what's turned this business into well dressed *****ulent ****. If someone with the right amount of capital, a good brain for business and a commitment to a good customer experience can pick this concept up and run with it, they would easily out do this company. I'll be exploring what the next steps are to get my money back.