BL
Bonnie L

1 reviews | Active since Nov 2020

24 Nov 2020, 15:28

Insensitive and heartless service provider!!

I am currently going through hell with Rentoza. They took my son's money who is 18 and mentally ill and refuse to give us a refund. They have actually made a mockery of his condition, telling me to tell him to get his lawyer to call them.

Rentoza have also asked that I get my son, who is admitted at a Psychiatric Hospital to please call them! Rentoza said he committed ***** when he could not provide them with his 3 month bank statement and proof of address.

A mentally ill patient only committed ***** once his money was in their account!

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Replies (1)
Rentoza
Rentoza's reply24 Nov 2020, 17:15
Official
Hi Bonnie,

We are trying to assist you with the current situation - the transaction was rightfully flagged based on risk processes. Please bear with us. We are sincerely sorry for any disrespect you were exposed to.