INCOSISTENCY IN CUSTOMER SERVICE

I need understand whats the qualifying criteria because i intially was given an Xbox by you guys i returned it because i paid for Xbox x but received a S because i was trying not to be difficult and realised that ok no this isnt what i asked for and wasnt suiting my requirement i then asked before i returned the S do you have the X now in stock you guys said no. So i said ok fine ill return it and wait till you get an X - now i app**** for the X and got told that I dont qualify. Cant understand why because if anything my income and everything about my credit score or what ever has actually gone up since i first app****. so i then read about your reasons why I could be declined and found nothing or any reason why that would cause me to fall under it - but then i saw something about my history with Rentoza and thought maybe its because i returned it - I feel what ever reason I was declind should be shared with me because I have been accomodating to the fact that i wanted a certain product and you guys never had stock I waited for months and even sent emails almost every month asking because i wanted to upgrade.

I feel this is unfair now that im applying again for the product i want that could possibly be in stock as well as another item im penalised because of something that was not my fault - if this is the case then you guys should provide a disclaimer stating that returning an item could cause you troubles later.

Please assist i have ordered two items this time for my baby and myself and would like the matter to be heared as i dont think im farly being assisted as i was always approved so whats changed now