Incorrect and ********* behaviour towards consumers

So I have made an order end of July , as per the app the product takes 60 days to be delivered once verified , bare in mind this is my second time using them first time they were swift and really good so I thought okay let me try again since I’ve had no problems the first time which was round March this year, Back to my current order I’ve made an order end of July to only be told that the order will arrive the 24th of October 2025 I’ve been patient enough to give them the benefit of the doubt Each week or each second week since July I’ve been sending emails only to get generic responses and get told that my ETA remains unchanged

Long story short I took a day from work to accept the order only for them to tell me that at the moment in time the ETA is unknown as they do not have stock and waiting for stock to arrive This was the week the order was supposed to be delivered They advised for the past 5 days that this has been escalated and they understand my frustration?

Why has it been escalated only now when they had 3 months to source the stock ? Now I’ve been waiting and sending emails only to get a generic response 2 days later

Not really happy with the current service I’m getting and thinking of cancelling as my legal team is working behind the scenes to get this sorted with the NCC and ombudsman