*********** staff and managment

Hello guys we have a phone by rentoza that's 700 rand a month

On the 15th of August the debit order should have went off on our account but we had issues with Standardbank.

We made a arrangement to move the payment to the last day of the month which I have proof of.

Yesterday night as I wanted to do the payment they blocked the phone.

This morning I spoke to one of there consultants asking why she has been blocked and he said that this was her second day of payment

They made the payment for the 30th not the 31st.

So I made a arrangement with the consultant and he unlocked the phone and said it fine if I do payment tonight ore Tomorrow morning.

When my wife got home this afternoon she recieved messages from rentoza over whatsapp that she should do payment immediately after I made the arrangements

the informed her if the payment is not made by 3 aclock this afternoon the will be blocked again and have to pay the full amount of R6999.

Wow

The manager contacts me and tells me that the payment should be made and that the consultant who's name I wont share that I made the arrangement with says I did not make any arrangements with him lucky I have the number of him stating that I did make the arrangements with the recording of the conversation

So as a client I was expecting this arrangement to hold but the manager informs me they will block the phone again

So I asked to speak to the person that is above him so I can clear this up because I cant get through the people on ground level

I was informed I cant speak to the person above the manager until payment has been made

I have all this conversation on whatsapp and on recording

I have asked a couple of times now that I want to speak to the manager again but I'm flat lined ignored.

I hope people find this review and read it carefully. They do not abide with the T&C

There stand as follows

After the payment date they will try for 3 more days to collect the debit order then cur the phone

uhm my wife was cut on the day we should have paid

First it was a penalty fee of 300 that must be paid with the 700 but because were late on payment but there T&C apply says different

but now they want to tell me I should pay R6999.00

Uhm so

* How does this company work informs of speaking to people in charge * How do they train there staff if they cant follow a simple arrangement *How can they put a person as a manager that cant resolve this problem and stick with the arrangement * Why does the manager not contact me after I asked him to (in 2min) that's there time line * How is it possible that i can only speak to the person in charge after payment has been made

I can post each of there number here aswell but that tells that goes against our law

Kind regards Schutte Steyn