I'll-treated, mistreat and upset customer

I am highly disappointed in this company it just gets to show that once someone has a low score due to bad circumstances you will unfortunately also get companies like this that will take you for granted. I have never been so frustrated with this company. Before I even start my complaint is brings me such sadness to actually see the bad service they offer to their trusted customers and not seem to want to improve on their side. My query is literally like most of the complaints I have read about them and it's actually a disappointment. I ordered a phone like most and they never communicated that the color I wanted was unavailable instead let me go through their website and place an order. Then their ID verification starts giving me problems I go from one agent to another, one telling me to restart the phone I'm using and the other telling me to send through my bank statement to another telling me my order has been successfully placed to someone else telling me that I need to replace the entire order. Now I'm not even sure to whom am I communicating too and what needs to happen. After a week I follow up on my order and the one agent tells me that I need to verify my ID and so I did. Another week passes with no communication from them so I decide to follow up again and they tell me they don't have the color I had requested but have a mint instead I agree for the mint. 2 weeks later I follow up and the agent says there has been a slight delay. I eventually go buy a phone cash elsewhere and tell them that I have decided to cancel my order. 3 days later an agent tells me he has the phone I ordered in blue and I tell him I have a phone already so may I cancel and get a refund. They decide to all mute me. I sent an email to a lady called Siphesihle and she tells me last week on the second of November that she has processed my refund and it will reflect in my account in the next 5 working days prior to that she told me my refund will again be refunded. I take whatever she says to me. Today is the 10th so I send another email and whatsapp to ask about my cancelation and refund and no one has responded, called or emailed me back regarding this matter. Now I have a laptop from these people that runs on the 12th of each month am I now supposed to pay for that laptop while they have given me the run around. They might as well cancel that contract as well and come collect it. It's funny when you miss just one day they literally come to your workplace and want to come take their belongings but when they need to refund we must go through hell first. I will be posting this on all my social media platforms to just let people know that there are companies like this that will treat you like **** cause of your scoring and to rather fix their credit than to deal with such. I actually deserve an apology from these guys after all it's my hard worked money