I WANT MY REFUND!!!

False advertising and zero to no customer service! This has to be the WORST customer experience to date!

I ordered a washing machine from Rentoza in August 2025. For which, they debited my card and withheld any monthly payments until the device was delivered. The ad said they would deliver within 45 days. November 2025 zero communication from the team, they eventually respond to my email stating a delay with their stock or something along those lines. For weeks on end I have been sending emails to find out when the machine would be delivered and it was excuse after excuse. Mostly, they would suggest cancellation of the order but I opted to wait. February 2026, I finally decided actually want to cancel this order.

The agent that responded to my email told me to proceed with the cancels online, which I did and they said the refund would be processed within 14 working days. We are now in April 2026 and I have not received my refund. They do not reply to emails, WhatsApp messages or Posilts on Social Media. I have DM’ed on X and they simply ignore my messages.

In March 2026 my payment was delayed and by 08:00 I had consultants from Rentoza calling to harass me about having not received the payment for my fridge subscription! How sway??? Yet they have not even refunded me way past the advised SLA.

What on earth is this service you are giving to us?

In top of that the fridge you gave me is refurbished an is now starting to give me issues, I have to fix that from my own pocket yet the subscription I’m paying includes insurance. But nobody responds to me when I reach out to the team.

I want my refund for the cancellation I requested for the washing machine that never arrived and there has not been a single person that bothered to follow up on that request.

This service is beyond pathetic and I would suggest anyone that considers subscribing in Rentoza to take their money elsewhere!

What a disappointment! I cannot wait to conclude my fridge subscription and leave this company for good!

Despicable customer service!

Maybe the only time I will get a response is if I go to their office in Sandton and cause a scene there!