I tried buying a fridge, television and microwave with Rentoza and this was going to be an installment

I tried buying a fridge, television and microwave with Rentoza and this was going to be an installment. Unfortunately I got declined and I had already sent a deposit of R1 600 , they said they would refund my money back after 14working days and 14working days has long passed... I've been sending emails without a proper response to release my funds and I'm so upset. Rentoza is a ****