PM
Primrose M
1 reviews | Active since Feb 2017
21 Jun 2022, 04:24
I regret coming back to get another Sub.
My 1st subscription was a breeze hence I went back to get another one unfortunately I was declined however no refund has been processed I have sent countless emails as I was advised by the ombudsman imagine reaching out to such a higher escalation because of R450 however I have reached the number of communications required by the ombudsman to start my process.
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Rentoza's replyOfficial
19 Jul 2022, 11:44Hi Primrose, thank you for taking the time to post your review. I can confirm that your order was declined on the 23rd of May. Our refunds take 3 - 12 working days to process, however due to a systems error, your refund was not processed within the stipulated time frame and we truly apologize for the inconvenience that caused. I can confirm your refund has since been processed and refunded.
Rentoza's reply19 Jul 2022, 11:44
Official
Hi Primrose, thank you for taking the time to post your review. I can confirm that your order was declined on the 23rd of May. Our refunds take 3 - 12 working days to process, however due to a systems error, your refund was not processed within the stipulated time frame and we truly apologize for the inconvenience that caused. I can confirm your refund has since been processed and refunded.