HORRIBLE TREATMENT. HORRIBLE SERVICE

I wish I could put ZERO stars. ****ing pathetic company. I sent the below email to which they rep**** with a payment link.

No empathy, poor service, just disgusting.

Still no manager in site either!!

Hello,

I am beyond appalled, disgusted and disappointed in the service, treatment and lack of empathy I have received this morning from your company.

I have been a customer since 2020, and have had over 4 devices with your company. I have made multiple referrals and my immediate family has between 4-5 devices we are paying for & in the process of looking at more.

Over the last year, I have had multiple issues with devices being locked with debits being attempted, payment links not being sent & I have been understanding for the most part. I have requested my payment date be changed multiple times & this was never done and I have been understanding too of that.

I requested for a manager about 2-3 times before and contact was NEVER made & again, I tried to be understanding and moved on.

Right now however, I cannot. I am currently hospitalised with COVID-19 and sitting with a locked device. I requested a link in hopes of just doing the payment myself & speaking to a manager after. But again. Rentoza sends emails that my account had debits that failed.

I know my commitments & keep the funds available but it is impossible for you to take the funds if you do not try to debit. I then opened the live chat hoping I would be able to speak to a manager and get my issue resolved but instead I am being blatantly ignored.

I need this resolved immediately. I need my device unlocked and my premium credited for this month or at the very least discounted. I have been a loyal customer & the treatment in return has been pathetic. If a manager cannot call me before 10am, I need a number for the office I can call.