Horrible Service from RENTOZA

Not much to say but wow, I will start from the beginning so that all the facts are stated,

On the 25th of March a debit order went off but got declined as I moved Company's and my salary date changed, My employer was kind enough to assist and pay what was due as I was getting prompts on my phone that I had subscribed to asking me to pay.

The only option to make payment was via card details, nothing else provided anywhere else, Had to use a card.

We used my employers company card to do the transaction and to pay what was due. I then sent an email to support asking if I could please change the date that the debit order will go off on as my salary date has changed and that I only get paid on the last day on the month and to please move the payment date to the 2nd of each month.

I got a WhatsApp almost 2 to 3 weeks later to switch the date and I did so.

On the 25th of April, my employer came to me advising another payment went off on his account for Pay stack and was the same amount he paid for me the month before, Rentoza uses Pay Stack, I then messaged a Rentoza consultant on WhatsApp asking why did this happen and they advised because I did not change the card details on the App. I didnt understand why and didnt go further and paid the R1 to add my card again and left it at that.

I received a shocking phone call from a Rentoza consultant in the middle of may, I ended up putting the phone down as you could not have an conversation with the person. She dragged on with her words and honestly sounded like she was battling to talk, so much that I got annoyed and ended the call, it cannot take you more the 30 seconds to tell me why you calling, that is just pour customer service.

I then received an email on the 19th of May 2024, advising that they will be terminating my subscription and that they will be taking legal action and open up a case against theft towards me as they have not received payment, I have till the end of the day. This was on a Sunday out of all days.

I rep**** advising the payment did go off my employers account on the 25th of April, and explained I can only get the proof of payment on Monday as my boss is not available on Sundays, I also advise it was a card transaction so there is no POP and that I can send a screenshot of the transaction going of his account.

I received an reply advising it was a mistake on their side and that they see I have requested for payment to go of on the 2nd and will rectify this.

I rep**** asking them to keep it on the 2nd of the month and thank you for resolving this as I don't appreciate being called a ******** and being threatened with legal action even though I paid and haven't missed a payment since I started the subscription.

2 hours later my phone got blocked at around 17:00. I work a night shift from 18:00 to 01:00 and use my hotspot to do so as the job is remote. I was unable to work that night. I managed to message the sales consultant using my laptop on public wifi, I asked why this has happened after they confirmed it was a mistake on there side and got told his sent my request to the accounts department, this was past 18:00 on a Sunday night.

So I went the entire night not able to work and without a phone, keeping in mind they confirmed the error was on their side and that payment was made.

My employer was very unhappy that I was not able to work and I almost lost my Job because of this. My phone was unblocked the following Monday around 11:00, I use the phone for all my work accounts and have my MFA set up in authenticator app, So i could not log into my accounts for work on Monday morning delaying me further, I also use uber to go to clients and missed a meeting as I could not arrange an uber as my phone was blocked.

There was no consideration taken at all to how this effected me. I work in the field of IT and my phone is my life as I use it for work.

I asked for a contact number of someone who I can speak to as I am fuming and this was not fair, I paid my account and all this was done for nothing. I was told the frustrating thing about Rentoza is there is no number to phone.

What kind of service do they offer if you cant phone in to raise concerns, I was told a customer service agent would contact me, I unfortunately missed the call from Reztoza on the same Monday as I was busy trying to catch up with work.

This morning I received a call again from Rentoza, I answered and guess what another horrible call, someone talking in the back ground as if I was butt dialed, I said Hello and Hello a few times with no response from the other side so I ended the call.

I want to cancel my subscription as the service is horrible, you pay but get cut off either way. no apology no nothing,

My personal advise is to stay far away from this place as they are terrible when it comes to customer service, not to mention it took almost 2 to 3 weeks to process and deliver my order when I first started out with them, back then I should have canceled already.

Ill post on hello peter everyday till I get a phone call from someone who counts at Rentoza and who can explain why the service is so shocking and explain why I was blocked and threatened even though I paid my dues.

STAY AWAY FROM THIS PLACE!!!