ZM
Zikhona M

1 reviews | Active since Nov 2016

03 May 2023, 15:33

HORRIBLE EXPERIENCE TURNING INTO AN ONGOING NIGHTMARE :-(

I have experienced bad service before but RENTOZA is the worst a mistake I regret everyday. I have bought some items from Rentoza but the company blocks devices and deduct installments for devices that I bought years back I have certificates of ownership for them but RENTOZA still deducts and blocks them. To a point where they send people to collect FULLY PAID devices saying they are outstanding. I send numerous emails and Whatsapp (CAUSE THERE IS NO CALL CENTRE) and every time the agents respond with random responses as if they haven't even read my emails then after weeks they stop the deductions and unblocks the devices only for them to repeat it again around every payday. WORST MISTAKE! Latest **** is asking me to pay a buyout of R17000 whereas previously and during the begining of the subscription the buyout was R50 now. When I ask them to send me the buyout payment link because I have completed my subscription they say it's R14000 with 35000 still outstanding I ASK and I ASK and I ASK WHY they say no sorry its R17000 I ask again why and how did we get to these amounts (from R50) and they said theyll investigate.. I have been waiting for a response and guess what RENTOZA is still deducting for a subscription (my account is on negative because of the bank charges) that I completed in January 2023 already and the devices are all locked including a iPhone 8 I paid for fully and have a certificate of ownership since 2020. If there is anyone that knows who can assist me to end this nightmare PLEASE PLEASE I cant with this anymore They do not even deserve the 1 star horrible unprofessional ****mers :-(... this has to end at some point

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Replies (1)
Rentoza
Rentoza's reply09 May 2023, 11:43
Official
Hello Zikhona,

Thank you for reaching out to Rentoza.

Kindly be advised that we primarily specialize in month-to-month subscription services. The only way to own a device with us is by paying the buyout price after your subscription term. It is therefore in our subscription services where we shine brightest. Our buyout price is in place to ensure that we can continue to provide affordable and reasonable monthly subscription rates for all our devices and appliances. Why do I have to pay a Buyout Price? – Rentoza (zendesk.com)

After your subscription term you therefore need to pay the buyout price to own the device. Failure to return the device or pay the buyout price will result in your monthly subscriptions being charged for access to the device. Please do not hesitate to reach out to our team should you still need assistance in receiving a link to make the buyout price payment. 

Yours,
Team Rentoza.