Horrible customer service

Horrible customer service. Rosa a customer service rep at Rentoza should not be working with people. I had an issue with my subscription that I escalated with the manager as I was being assisted she sent me threatening messages on WhatsApp I told her I am being assisted by her manager as that was happening she logged a pick up for my PS5 I got the email notification and told her manager that cancelled that pick up request. While this was happening she over and over again sent me texts telling I needed to make Payment. My understanding when an issue is escalated the manager handles it and the agent stops harassing the customer. Not only did Rosa do this she kept calling me and shouting at me when I responded she dropped the phone. I later asked her to please stop texting me because I am being assisted by her manager Rosa responded and told me if I do not make payment she will continue hasrrasing me. I don’t know if Rentoza is some back room store that doesn’t train people well or what but what I do know I will never use them again.

I’d like to thank the manager Tazlyn who was so kind and able to assist me in a timeous manner.