Heartbroken and disappointed

I’m someone that takes comfort in online shopping and I jumped for joy when I learnt about Rentoza and started shopping for a fridge that I’m in desperate need of. The app seemed relatively easy to toggle around that on the 25th November 2022 I placed an order and paid for. I was overjoyed that my fridge will soon be delivered as according to their website their turn around time is a max of 5days.

2days later I received a link that was not user friendly and not updating immediately once you do your confirmation of ID, uploads of payslips and proof of address that I had to do the uploads over 10 times for them to eventually pull through.

Their customer query is also frustrating as most responses seem to be automated and are never really addressing a client’s concerns and when they eventually get a customer care person to respond, its always a commitment/promise that isn’t later fulfilled.

I was optimistic about Rentoza when I saw known influencers advertising the platform as an easy way to shop but atleast now I know the influencers were saying what they are paid to say.

Today is the 03/01/2023 and I’m still without a fridge. One of many emails I received from them was an apology about a delay and a promise that by the 28/12/2022 my package should be coming my way.

I’m really frustrated cause I wasted a year’s contribution at my stokvel for meat, coldmeat and dairy products because by the 17/12/2022 when we had split our goods I had not enough fridge space for mine. I saw my hard earned money decaying while I wait for Rentoza.

I really had high hopes for this establishment as it offers variety of products and was sold as an easy way. I will never recommend them to anyone in the future.