Good concept but poor service

take money up front reject people that dont pay the refund back If a company like Rentoza is not paying people their money in South Africa, the appropriate body to report them to is the National Consumer Commission (NCC) or your provincial Office of the Consumer Protector. Steps to Lodge a Complaint Before lodging a formal complaint with an external body, you should first try to resolve the issue directly with the company and keep records of all communication. Complain directly to the company: Contact Rentoza's customer service or complaints department. Ensure you get a reference number and document all communication, including dates, names of people you speak to, and any promises made. Escalate to the National Consumer Commission (NCC): If the company does not resolve the complaint to your satisfaction within a reasonable time, you can file a complaint with the NCC. You can lodge your complaint via their e-Services portal. Alternatively, you can call their contact centre at *** for assistance or to have an agent create a profile on your behalf. Contact the Provincial Consumer Affairs Office: You can also approach your provincial Office of the Consumer Protector. For the Western Cape, the toll-free number is ***, and walk-ins are accepted at their Cape Town office. Other Relevant Bodies Depending on the exact nature of the non-payment, other bodies may be relevant: Consumer Goods and Services Ombud (CGSO): If Rentoza is part of the CGSO's scheme, you can escalate your complaint to them for mediation, which is free of charge to the consumer. National Credit Regulator (NCR): If the issue involves credit agreements or debt review, the NCR can assist. Their contact number is ***. National Financial Ombud Scheme (NFO): This body handles disputes with financial services providers and is a free service. Important Considerations Documentation is key: Keep copies of all transactions, contracts, proof of purchase, and correspondence with the company. Prescription period: A complaint must generally be lodged within three years of the issue occurring.