Give back the money

I placed an order on the 25th of February 2026 according to their website the verification takes 48 hours this however was not the case. I eventually cancelled the order after 5 days that I still couldn't get it verified and not for a lack of documentation or even trying to get hold of them at all. Order was cancelled and now its a struggle getting hold of them for my refund its like no one is working there, just got a response a day ago that its being included in their backlog in the meanwhile they are earning interest on that money of the consumers that they are not paying back. Pathetic service if I have ever seen it