Get it together

Good day,

first communication was on the 5th of February 2026, asking assistance to remove lock screen message as well a mobi management system, instructions were sent and with great difficulty, I then sent an email on the 25th of February 2026, with attachments requesting further assistance, to no avail, no assistance and no response, very unprofessional.

I then tried the online “chat to us” option, with the bot system caption “we respond within minutes”, of which I would like to add is a fabricated lie. 30 minutes went by, an hour, few more hours and up until now, I still do not have a response.

I have received certificate of ownership. What is so difficult for you guys to just assist customers in having the screen message as well as mobi management system. This is not the way, it’s unprofessional to ignore a client especially after numerous requests.

What makes it even more frustrating is that we cannot call in to a call centre for assistance, which makes it even more difficult for me as a client to want to take out another contract for an upgrade due to these small nitty gritty things. I came to the end of my contract in November 2025 and we are at the end of February 2026, there’s no need for me to be struggling like this to erase and delete.

I’ve requested assistance, I am still waiting for a response!!!