Frustrating experience with this business!!!!NOT HAPPY AT ALL!!!

SO YETERDAY THE 01/04/2025, I finally received my order I placed in Jan 2025. it arrives and like we all do is make sure every thing is in, then I checked and there was no power cable/plug in, I paid a subscription, and now I cannot use the PlayStation. Frustrating experience with this business. I MUST SAY THIS WAS NOT A GOOD EXSPRIENCE AS A 1ST TIME CLIENT..THE WORSE PART IS THAT THEY DONT HAVE ANY CONTACT NUMBERS TO CALL, YOU NEED TO SEND AN E MAIL AND THAT IS WORSE, AND THEY BASED IN SANDTON, THE PART THAT GETS TO ME IS THEY SO FAST TO TAKE YOUR MONEY, AND ONCE YOU MISS A PAYMENT THEY THEY FAST TO COME OUT AND TAKE THE ITEM BACK,I HAVE FRIENDS AND FAMILY MEMBERS THAT HAD TO GO THROUGH THAT...IF THEY CAN BETTER THEIR WAY OF COMMUNICATING AND BE AS FAST AS THEY TAKE YOUR MONEY THEY WONT HAVE BAD REVIEWS..AND IT SEEMS THAT THIS BUSINESS DOES NOT CARE ABOUT THEIR CLIENT SERVICES NOR ABOUT THE BAD REVIEWS THEY HAVE BEEN GETTING!!!!!!