Frustrating Experience – Lost Phone and Poor Customer Service

I am extremely disappointed with my experience with Rentoza. After losing my phone, I reached out to them to resolve the issue and requested the correct IMEI number, which is crucial for reporting the phone and handling the situation properly. Unfortunately, Rentoza has refused to cooperate or provide the information I need.

This lack of support means I am now stuck paying monthly installments for a phone I no longer have, and their communication has been almost nonexistent. Despite multiple attempts to contact them, they have effectively ghosted me, leaving me without any solution or guidance.

I expected a professional and responsible service, especially when dealing with lost or ****** devices, but Rentoza’s response has been extremely poor. I would caution others to be aware of this before engaging with their services.