First horrible experience with RENTOZA

I am writing to express my extreme frustration and disappointment regarding my order for a Defy 350L fridge placed on 9 March 2025. The estimated delivery was initially communicated as 14 business days, which meant I should have received my order by 28 March 2025.

On 18 March and again on 24 March, I received confirmation emails reiterating this estimated delivery. However, after receiving no updates, I followed up multiple times and was met with generic responses that failed to clarify the status of my order.

On 1 April, I finally received an email stating that the delivery would now take 21 business days from verification on 10 March, moving the expected delivery to 2 May 2025. I accepted this delay as I really wanted this particular model.

But on 4 April, I received another email stating the item was now out of stock and that stock would only arrive within 6 to 12 weeks. I immediately responded, asking if I could choose an alternative fridge that is currently in stock, and my request was ignored.

Now, on 21 April, I have received yet another email stating that I must wait an additional 8 to 12 weeks, without any proper resolution or acknowledgment of my repeated requests.

This is completely unacceptable. I have been more than patient throughout this process. Your lack of communication, delays, and refusal to offer a workable solution have caused me serious inconvenience.

I urgently request the following: That someone contacts me directly to resolve this issue as soon as possible.

That I be given the option to select an alternative in-stock fridge immediately.

That the Defy 350L fridge be marked as out of stock on your website to prevent other customers from experiencing this same frustrating situation.

I trust this matter will now receive the attention it deserves. I would appreciate a response within 24 hours.

Sincerely, Lesley Mathys