Feels a lot like being ****med

I feel like I basically got ****med.

I thought this was the coolest, most convenient service when a friend suggested this to me after relocating - it seemed so innovative and convenient - only to be sorely let down on my first try using it. After being approved and successfully placing an order - after which the money was promptly debited from my account (same day) - their app would not let me verify my identity as it kept timing out and the camera wasn’t loading - despite me giving the app all necessary permissions. Uploading my proof of residence and verifying my bank account worked just fine though. I thought it was a fluke or a network issue and so I tried multiple times. even changing locations to ensure the best network connection to no avail. At this point; what promised to be a seamless and convenient process was bringing me more frustration than anything. I tried using the help bot/tab on the app only to be directed to an FAQ article on their website that didn’t help at all. Eventually reached out to customer service (which they only have via email), after already deleting and reinstalling the app on my device several times. Only to have to go through 4-5 different agents all of whom kept asking me to either reinstall the app, clear the cache and/or cookies on my phone and try another device. I had already tried the first two multiple times, and couldn’t use another device as I didn’t have access to one as I live on my own. The customer service - if you can even call it that - was appalling and I had to explain myself anew to each and every agent I got redirected. All this frustration because THEIR app FAILED to operate correctly.

They had to trigger a cancellation from their side cause apparently no one in their organisation could assist me and now I cannot use the app for the next 3-months and all because they couldn’t deliver on what they promised and their system failed me as a customer. To say i’m disappointed would be an understatement. I still haven’t received my refund - they’re so prompt to take your money but drag their feet to help you when something goes wrong.

Honestly feels a lot like being ****med. I can’t believe I actually recommended this to anyone else and now have to caution them to not use it in case they get basically ****med like I did. Such a failure of an otherwise bright and innovative business model, a disappointg lack of empathy and customer service.