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Shanntelle M

1 reviews | Active since Jan 2022

30 Oct 2025, 09:07

False Advertising and No Refund from Rentoza

I placed an order with Rentoza, after seeing an item advertised as in stock and available for delivery within 45 days. However, after making full payment, I was later informed that the item is actually out of stock, and there is no indication of when or if stock will become available.

Despite this, Rentoza continues to advertise and accept payments for the same product — which is false advertising and a clear violation of the Consumer Protection Act (CPA).

Specifically:

Section 29: prohibits false, misleading, or deceptive advertising.

Section 41: prohibits suppliers from misleading consumers about the availability of goods.

Section 19(2)(c): requires goods to be delivered within a reasonable or agreed time.

Rentoza’s ongoing advertising of unavailable items and their failure to refund customers promptly amounts to misrepresentation and unfair business practice.

I have repeatedly requested my refund, yet Rentoza has ignored my emails and failed to process the payment. This type of conduct is unacceptable and *********.

I am demanding that Rentoza refund my payment in full immediately. Failing that, I will be escalating the matter to the National Consumer Commission (NCC) and the Advertising Regulatory Board (ARB) for false and misleading advertising.

Consumers deserve honesty and transparency — not deception.

Shantelle

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Replies (1)
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Shanntelle M's update10 Nov 2025, 15:19
Reviewer Update
Complaint Summary – 30 October 2025 I placed an order with Rentoza for an item advertised as in stock and available for delivery within 45 days. After making full payment, I was later informed that the product was actually out of stock, with no indication of when (or if) stock would become available. Despite this, Rentoza continues to advertise and accept payments for the same product — constituting false and misleading advertising in direct contravention of the Consumer Protection Act (CPA), including:
  • Section 29: False, misleading, or deceptive marketing;
  • Section 41: Misrepresentation regarding availability of goods; and
  • Section 19(2)(c): Obligation to deliver within a reasonable or agreed timeframe.
Furthermore, Rentoza has failed to process my refund correctly. I have repeatedly informed their staff that my virtual card was cancelled, yet they proceeded to refund the money to the same cancelled card. Their timelines for the refund have now changed multiple times, from “3 to 12 working days” to an undefined period — with no resolution or accountability. Rentoza’s continued dishonesty, lack of urgency, and unprofessional handling of refunds demonstrate gross incompetence and disregard for consumer rights. I demand an immediate full refund. If not resolved urgently, I will escalate the matter to the National Consumer Commission (NCC) and the Advertising Regulatory Board (ARB) for investigation into false advertising and unfair business practices.