Failure of Deliver Order & Failure to Refund me my money

The update on my review from yesterday is they sent me the response below. My question is had I not told them that my refund has not been received 20 days later, when would they have let me know that the refund has not been processed. They seriously do not have any customer communication plan in place. Seriously, use them at your own peril, they are the worst of the lot. ______________________________________________________________________ Thabang Mabato (Rentoza)

10 Mar 2025, 10:36 SAST

Hello Melissa, Thanks for bringing this matter to our attention. We’re really sorry for the delay in processing your refund. Unfortunately, we’re currently experiencing difficulties with our refund system. We’re doing our best to resolve things, but we can’t give a concrete timeline for your refund right now. We understand that you might be feeling frustrated, but we appreciate your patience as we attempt to address this situation. We’ll update you as soon as we can. Thanks for your patience and understanding. Warm regards, Thabang