Extremely unhappy with this service.

Hi, The 07 April I pleaced an order, with all this waiting I thought maybe my details where incorrect, 14.04.2021 I sent my first request to the Rentoza team asking if my things are in order? I was assured "Your order has been successfully verified. there is nothing to worry about everything is in order." 28.04.2021 Second request I enquired when product will be delivered according to their website when ordering it should have been delivered already. Their response "Kindly be advised that your order is on a waiting list to be dispatched. We sincerely apologize for the delay and appreciate your patience in this regard. We will keep you updated and the system will automatically send you a waybill with a tracking number once it's dispatched.

Now they requesting a payment where as I dont even have the item that has been ordered. I feel I trusted them being sceptical now they reqursting payments and there is not a follow up or update from their side concerning the item that was ordered.

Maybe they should just refund me and and once they have the items one orders then I will gladly order again.

Not happy at all with this service.