Extremely Poor Service and Unacceptable Delay from Rentoza

I am very disappointed with the service I’ve received from Rentoza. I ordered a TV that was meant to be delivered within 45 working days, with the last day being 24 October. It is now well past that date, yet I have not received the product, nor have I been given any communication or revised delivery timeline. I’ve had to chase updates myself with no proactive feedback from Rentoza. This is unacceptable and unprofessional. If the company cannot deliver immediately, I expect a full refund without delay. I urge Rentoza to resolve this matter urgently and restore my trust as a customer.