Extremely Disappointed – Misleading Service and Poor Communication from Rentoza

I feel the need to warn others about my experience with Rentoza. I signed up for their rent-to-buy subscription for an iPhone 13 in December 2023, paying R1320 per month with the understanding that after 12 months I could buy out the device for R6710. The purchase was finalized in December, yet the phone was only delivered in mid-January 2024 – a significant delay with no proper explanation or urgency from their side.

Now, after 17 months of payments—well over R21,054—they’re still insisting I must pay the full R6710 buyout fee to own the phone. There was no transparency about this model. You’d expect that after such a long payment period, the buyout fee would decrease or be waived entirely. Instead, it feels like a never-ending money pit.

What makes it worse is their pathetic customer service. There’s no direct call line for real-time support. You’re forced to deal with a clunky WhatsApp chatbot and wait days for responses via email. Trying to get clear answers or escalate issues is frustrating and borderline impossible. Communication is vague, slow, and unhelpful.

Rentoza’s rent-to-buy scheme feels like a trap designed to extract more money from customers with zero accountability. I would not recommend them to anyone looking for a reliable or transparent way to own a device. Do your research and be cautious—this company is not what it claims to be.